Contact the Editorial Team
Security Rules for Your Message
Listen, this is huge: Never, ever send us your sensitive info. We don’t need it and we don’t want it.
SCREENSHOTS: If you send a pic to show an error, please blur out your email, account ID, balance, and transaction history. Stay safe, seriously.
DO NOT SEND: Passwords, 2FA codes, seed phrases, private keys, or your credit card digits.
Email and Reply Window
Drop us a line at [email protected]. We usually get back to you within 24 to 48 hours on business days. If it’s the weekend, we might be out catching some air, so give us a bit more time!
Message Triage (Routing Table)
| Request type | Where to contact | What to include | Expected outcome/time |
| Typo/Guide error | Portal (Us) | Link to page + correction | Fix in 24h |
| Outdated menu path | Portal (Us) | Where it moved to | Update in 48h |
| Wrong button name | Portal (Us) | Screenshot of new UI | Content update |
| Fake site suspicion | Portal (Us) | The fishy URL | Safety alert |
| Can’t find Sign-up | Portal (Us) | Your device/browser | Navigational guide |
| Login trouble | BC.Game Support | Your registered email | Account recovery |
| 2FA/Security lock | BC.Game Support | ID / Verification docs | Security reset |
| Bonus not showing | BC.Game Support | Bonus name / Promo code | Credit manually |
| Deposit/Withdrawal | BC.Game Support | TXID / Hash | Financial tracking |
| App compatibility | Portal (Us) | Phone model / OS version | Technical advice |
| Translation fix | Portal (Us) | Original vs Suggested | Localization update |
| PR / Partnerships | Portal (Us) | Your proposal | Business review |
| Copyright/Legal | Portal (Us) | Detailed claim | Legal review |
What Helps Us Reproduce the Issue
To help us fix the guides fast, please include:
- Device & OS: (e.g., iPhone 15, Android 14).
- Browser: (Chrome, Safari, etc.).
- The Steps: What did you click to see the error?
- Exact Error Text: Copy-paste it if you can.
- Country: (Sometimes the bcgames UI changes depending on where you are).
Privacy of Messages
We keep your emails only as long as needed to solve the issue. Only the editors see them, and we don’t sell your data to some random marketing list. We’re here to make the portal better, not to be creepy.